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Cancellation Policy

RESPONSIBILITY

That Wild Idea (TWI) will provide educational and creative enrichment for TWI Photography Tours, Workshops or Tailor Made Tours as outlined on this website as an organization and has qualified professional guides, instructors and tour operators to organize and administer TWI Photography Tours, Workshops, or Tailor Made Tours. The designated tour operator(s), in turn, acts only as an agent for any transportation carrier, hotel, ground operator, or other suppliers of services connected with these tours (“other providers”), and the other providers are solely responsible and liable for providing their respective services. The passenger tickets in use by the carriers shall constitute the sole contract between the carriers and the passenger; the carriers are not responsible for any act, omission, or event during the time participants are not aboard their conveyances.

TWI and its designated tour operator and tour administrator shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against TWI and/or its designated tour operator and tour administrator for any such loss, damage, injury, or death.

By registering for a TWI Photography Tours, Workshops or Tailor Made Tour, the participant certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants; and they are aware of any associated risks created by field locations, activities and weather; that they agree to follow the instructors’ directions, particularly in matters of personal and group safety, including but not limited to the importance of hydration, need for nutritious snacks, altitude sickness, exhaustion, leave no trace, sunscreen, bug dope, danger of overhangs, footing, vehicle safety, boat safety, hot air balloon safety, helicopter safety, ferry safety, common-sense safety, respect for others, etc. TWI and its designated tour operator reserve the right in their sole discretion to accept, decline to accept or remove any participant on a TWI Photography Tours, Workshops or Tailor Made Tour. TWI and the tour operator reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant or if they deem it necessary for the comfort, convenience, or safety of participants.

Neither TWI, its designated tour operator nor its tour administrator shall be liable for any air carrier’s cancellation penalty incurred by the purchase of a nonrefundable ticket to or from the participant’s TWI Photography Tours, Workshops or Tailor Made Tour departure city. Baggage and personal effects are at all times the sole responsibility of the participant.

TOURS & WORKSHOPS TERMS AND CONDITIONS

Basis of Rates: All prices are based on two persons sharing a room. All prices and fares are quoted in British Pounds Stirling. The rates are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.

Eligibility: Participants in a TWI Photography Tours, Workshops or Tailor Made Tour must be 18 or over.

Included in Tour Cost: Accommodations and meals as indicated in the itinerary (B = breakfast, L = lunch, D = dinner); educational materials; pre-departure information; and sightseeing noted as included in the itinerary, unless otherwise noted on the itinerary page; ground transportation during the tour; transfers to and from group flights where applicable; services of TWI experts, lecturers, guides, tour manager, and any other staff. Please note: the “B, L, D” notations apply to the period during the tour only and do not include any meals on flights to/from the trip. Internal airfare is included on some international tours as indicated in the itinerary. Note: Although breakfasts may be listed as included, some hotels do not offer packages that include breakfast. TWI, its partners, travel agents or tour operators always book the best accommodations based on the group and never compromise the quality of the hotel for the benefit of a breakfast package.

Not Included: Air transportation and related fees (except as indicated in the itinerary); activities noted as excursions and/or noted as optional in the itinerary; gratuities, unless otherwise noted on the itinerary page; passport and visa expenses; baggage/accident/cancellation insurance; personal expenses, such as laundry, telephone calls, and alcoholic beverages; and any other items not specifically noted as included.

Accommodations: TWI reserves the right to change accommodations based on our final attendance count, pricing and other factors that might influence our decision. We typically stay in hotels in the 4-star category. Not all destinations offer these types of properties. We look for unique hotels which offer cultural, historic and/or authentic features. Depending on the size of the group, smaller boutique hotels may have limited room inventory. In some countries or in remote locations, we may be limited to hotels, lodges, bed and breakfasts, guest houses, local homestays or branded chain hotels of lesser quality. If we decide to operate a tour with three (3) or fewer guests, we reserve the right to select accommodations that work within our budget. This could mean that we downgrade the hotels to a 3-star category. Although this rarely happens, we reserve the right to potentially make these changes. Breakfast is included only if included in our room rates.

Single/Shared Accommodations: A limited number of single rooms/cabins are available at an extra cost on a first-come, first served basis. We will assist persons requesting a roommate. Participants will be notified if a suitable roommate is not available, in which case the single rate will be charged.

RESERVATION AND PAYMENTS

Payment of a non-refundable reservation deposit: (as stated on the tour page), along with a completed and signed Reservations Booking Form and a completed and signed Liability Release and Assumption of Risk Agreement (sent once payment of the reservation fee has been received) are required in order to confirm your reservation. Upon receipt of your signed Reservations and Release forms and your reservation fee, we will, subject to availability, reserve your place on your selected tour. 

The balance of the tour price is due no later than 120 days prior to departure: Final payments must be made via the Paypal invoice we will send you. The proof of Travel and Medical evacuation insurance is also due at this time, otherwise, you will not be able to participate on the photo tour. Upon receipt of your full payment and required documents all final tour information, clothing lists, photography, tips etc. will be sent to you by email.

Payment in full is required when booking is made less than 120 days before the tour/workshop start date. Balance payments are due 120 days before the start of the trip.

CANCELLATION AND REFUND POLICY

Reservation Fee: if you decide to cancel and we are able to refill your space, your reservation fee will be refunded minus any administrative costs that arise due to the change. We will notify you of these costs before preceding with refilling your spot. If we cannot refill your space, we cannot refund your reservation fee.

Payment in full is required when booking is made less than 120 days before the tour/workshop start date. Balance payments are due 120 days before the start of the trip.

Tour Fee (balance): if you cancel your tour the following charges will be payable:

Cancellations are only effective upon notification by email to info@thatwildidea.com. The initial reservation fee is used to secure the accommodations and is therefore non-refundable. If the balance has not been received 120 days prior to trip commencement, TWI shall be entitled, at their own discretion, to treat your reservation as cancelled, and the reservation fee shall be forfeited. If you need to cancel prior to the final payment all efforts will be made to resell your spot thus being able to return your reservation fee but there are no guarantees.

Cancellation made after final payment fees: Cancelling more than 120 days before the start of your tour means your balance will not be payable, but you will forfeit your registration fee unless we can fill your spot. If you cancel your tour having already paid the remaining balance of the tour cost, the following charges will be payable:

120 to 90 days before the start of the trip, cancellation fees are 25% of your tour fee balance (you will also forfeit your initial deposit)

89 to 60 days before the start of the trip, cancellation fees are 50% of your tour fee balance (you will also forfeit your initial deposit)

59 to 30 days before the start of the trip, cancellation fees are 90% of your tour fee balance (you will also forfeit your initial deposit)

0 to 29 days before the start of the trip, there is no refund (you will also forfeit your initial deposit).

There will be no refunds for services and activities relating to the tour/workshop that are voluntarily not used.

Transfer charges and fees incurred on accepting and/or refunding payments will be deducted from the refund.

Should you fail to join a tour, join it after departure or leave it prior to its completion, no tour fare refund will be made. There will be no refunds from TWI for any unused portions of the tour. The above policy applies to all travel arrangements made via TWI.

Tour Cancellation: TWI shall not be held responsible for occurrences that are beyond its control, such as strikes, wars, acts of God, acts of government, civil unrest or any other cause whatsoever, beyond its control, that may make the operation of the tour impossible, illegal or inadvisable. All tour payments received will be refunded within 7-10 business days, and this refund will be the limit of TWI’s liability. TWI is not responsible for any expenses incurred by tour members in preparing for the tour, including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other tour-related expenses.

FURTHER TERMS & CONDITIONS

Weather: We reserve the right to cancel, reschedule or re-route a TWI Photography Tour, Workshop, or Tailor Made Tour up until last minute, due to inclement or unsafe weather conditions, safety or other uncontrollable circumstances. Whilst every effort is made to plan tours at times that will offer good photography conditions, ultimately TWI has no control over the weather and so no guarantees are made that there will be good weather for photography.

Travel Insurance: TWI strongly recommends purchasing travel insurance that protects you and your equipment in the event of a sudden emergency before or during your trip. We advise you to ensure you have adequate coverage for trip cancellation or interruption, illness, injury, and damage, loss or theft of baggage, as well as emergency assistance. Travel insurance must be secured and paid for when your remaining balance is due on a tour 120 days prior to a trip. TWI will require proof of travel insurance in the form of your insurance certificate. We would also highly recommend insuring your photography equipment for damage, loss or theft for the duration of your trip.

Photographer Leaders: The itineraries and staff presented on this website are subject to modification and change by TWI or its designated tour operator. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent. TWI makes every attempt to provide photographic opportunities during the best possible light, but this is often compromised by daily itineraries and travel schedules. Since the best light is just after sunrise and just before sunset when the sun is low, it is impossible to visit all locations during these limited hours. TWI makes every attempt to instruct throughout the adventure. It is useful that you arrive with a working knowledge of your camera’s settings. TWI does not guarantee any classroom instruction on workshops or tours unless specifically stated in the tour plan. Instructions are conducted on-site using walk-n-talk techniques. Don’t be afraid to ask questions and seek out your leader when you need help. TWI makes no guarantees that you will become a better photographer.

Health Requirements: You must be in good physical and mental health. You must be able to maintain the pace of the group throughout the tour. Any physical condition, diet, or treatment requiring special attention must be reported in writing when you register. Failure to participate in daily activities due to physical or mental health will not result in any refund. For special dietary requirements, we do our best to convey this information to restaurants and food establishments, but the communication of these requirements to restaurants and food establishments is ultimately your responsibility.

Photography: We reserve the right to take photographs or videos during the operation of any tour or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use by TWI. By making a reservation on a TWI Photography Tours, Workshops or Tailor Made Tour, the participant agrees to allow his/her photo to be used by TWI without compensation to the participant. Copyright in all photographs, video, and related materials created by the participant (“tour materials”) shall belong to the participant upon creation. The participant grants to TWI a non-exclusive, worldwide, irrevocable license to use any tour materials provided to TWI in any media for the following limited purposes: editorial use, promotion of this editorial use, promotion of TWI travel programs, or promotion of the mission of TWI.

Dispute Resolution: If the participant has a complaint, he/she should first inform the photo or workshop leader or tour operator while on the adventure so that the photo leader or tour operator can attempt to rectify the matter. If the participant is still dissatisfied, he/she should submit the complaint in writing to TWI within 30 days of the completion of the workshop or tour.

TAILOR MADE PHOTO TOURS

The above terms and conditions apply to TWI Tailor Made Photo Tours, except where the terms listed below supersede the terms above.

Tailor Made Tours Duration: A minimum of 6 days is required for a Tailor Made trip. Fewer days might be possible at certain locations but will include a surcharge.

Tailor Made Tours Payments: Tailor Made Tours are payable in British Pound Stirling only via PayPal. A 50% deposit is required at the time of registration to secure your Tailor Made Tour.  Your balance is due 150 days (5 months) prior to the start date of the Tailor Made Trip.

Tailor Made Tours Cancellations: Cancellations made up to 151 days before a Tailor Made Tour start date are fully refundable. Cancellations made between 150 and 120 days are 50% refundable (total trip price). Cancellations made within 119 days of the trip date are non-refundable. We strongly suggest travel insurance be purchased to protect your investment. We take cancellations very seriously because they affect our photography leaders schedule and livelihood. We will work with you to reschedule if necessary.

Tailor Made Tours Rescheduling: Tailor Made tours may be rescheduled up to 90 days before a trip start date for a processing fee of £500 per person, plus any unrecoverable expenses such as non-refundable accommodations,  cancellation fees, flights and/or flight cancellation fees, tour partner fees, etc. No rescheduling will be allowed within 89 days from the trip start date. 

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